Need to Contact Team Awesome?
Congrats, you’ve reached real, live human people who think you’re awesome, actually care about you and don’t mind in the least when you reach out to us. Yep, totally serious. We’re like the anti-Comcast.
Got a nagging question? Need help with one of our products or programs? Wondering how many licks it takes to get to the tootsie roll center of that tootsie pop? (394 actually.)
Just reach out and touch us. (No, not literally. Don’t make it weird.)
Our Chief Membership Experience Gal Charity is usually the first to see and respond to any messages you send. You’ll like her, she’s amazing. And if you send her anything specifically for Patrick or JP, she’ll make sure they see it too.
You’re awesome. We’re awesome. Let’s do this…
Maybe a few other things you should know:
We are human beings. We answer these things ourselves. So we’ll be as snappy as possible on our end, but just know it may take a couple days or so to get back to you, depending on what’s going on over here. But we will get back to you personally.
We have office hours. Usually it’s Mon-Fri, 10a-5p Eastern time. But we do take occasional days off, and usually spend all major holidays doing non-worky things with our friends and families.
We have a phone. To be honest, we’ll usually respond faster to people who reach out to us through the form on this page. But if you really need to call, our number is (800) 765-4321. OK, just kidding, that’s just numbers one through seven backwards. Lol, got you. Our real number is (877) 224-0445.
We have an address too. Want to mail us stuff? Sure thing: Awesome REI, P.O. Box 2170, Duluth, GA 30096 (We love holiday cards, gift baskets, and wine or beer. But please no envelopes filled with glitter. It’s only funny when we do that.)
Don’t forget to be awesome.